FAQ'S

Prices 

All prices are wholesale, per item. Prices quoted herein are subject to change without notice. Prices are quoted in U.S. dollars.

Minimum Orders

Use this section to explain a set of product features, to link to a series of pages, or to answer common questions about your products.

Terms of Sale

Net 30 days, subject to credit approval. A 1.5% service charge will be added to all past due accounts. C&F Home accepts Visa, MasterCard, and American Express. C&F Home will accept COD with a 25% deposit for new accounts. FOB Newport News, VA.

Shipping

Shipments are sent by UPS, FedEx, or truck. Shipments will be sent to either your residence or business location. Customer must indicate the shipping address as residential or business. Drop shipment directly to customers is not an option. Prepaid orders have approximated shipping fees and may be subject to change based on actual shipping charges when order is shipped. If you would like to ship using your own FedEx or UPS account, please include the account information in the order notes section of your order form.

Merchandise Claims

All claims for defective or damaged merchandise must be made within 10 days of receipt of merchandise. All requests for credit for defective merchandise must be submitted via email to Customer Service. Customer Service will notify you within a timely manner. No merchandise may be destroyed in the field without proper authorization from Customer Service. Refused shipments will be charged a 20% restock fee and the customer will be responsible for the full freight charges (inbound & outbound). No returns will be accepted without authorization from Customer Service

Backorders

Backorders are indicated on your original invoice. Backorders under $25 will be automatically cancelled. Backorders will be shipped if, and when merchandise becomes available.

Errors

Errors in price, packaging, or description which may occur on this website are subject to correction. Measurements are approximate.

Branding and Resale

Any retailer wishing to sell or continue selling C&F Enterprises, Inc. and Gallerie II product on the internet must have written approval by the sales manager, and agrees to abide by C&F internet standards in order to represent our products on the internet. Permission must be received to use any C&F product, logos, photography, brands, product names, or trademarks. Permission will be granted by item or collection.

Approval Request

To request approval please submit URL links to sales@cnfei.com for all applicable websites that use C&F product, images, logos, etc. All web materials and sites must be approved and will be reviewed regularly.

Pricing

All retailers selling C&F Enterprises product on the internet must adhere to the C&F internet pricing policy to remain an authorized C&F dealer. This policy states that all dealers and sellers:

- Must offer current, non-closeout C&F Home and Gallerie II items at Manufacturers Suggested Retail Price (MSRP) which is defined as 2.2x regular wholesale cost.

- Items may occasionally be promoted at a discounted price but that price cannot drop below the Minimum Advertised Price (MAP) which is defined as 2.0x regular wholesale cost, less no more than .01 (one cent). C&F may choose to designate promotion time periods.

- Neither coupons nor discounts can bring the price below the minimum pricing standard. Free product promotions bringing the price total below the retail pricing guidelines are also not allowed. If "bundling" groups of product, total MAP still cannot exceed the 15% off maximum discount based on items added together and then discount applied. Shipping charges remain at the discretion of each retail site.

- If price increases on product are announced by C&F Enterprises or Gallerie II, internet prices should immediately be changed to reflect the current regular wholesale prices. Retailers will be asked to submit lists (in Excel format, by C&F item number or UPC) of all product/photos offered on the internet for approval and for regular review.

- Discontinued and items moved to 911 Status (designated to be discontinued when stock is depleted) are exempt from MAP. Discounted items still in the Quilt Catalog (A911 Status) are subject to MAP based on the new lower price.

Internet Policy

Click here to download a copy of C&F Home’s Internet Policy.

Correspondence

All orders and correspondence should be sent to: C&F Enterprises, Inc. 819 Bluecrab Rd. Newport News, VA 23606 sales@cnfei.com